Answers to frequently asked questions about Valens Farms meats

Natural beef is raised on a grass-based diet, with a small amount of grains such as barley, oats, and corn.

Organic meat is more expensive mainly because organic farms must go through a certification process and follow strict standards set by the certifying agency. These inspections and requirements add costs that are reflected in the final price.

The main difference is certification. Organic beef must meet strict standards at every step of production, including animal feed, crop production, farming practices, and regular inspections by a certifying agency.

Our natural beef is also raised according to responsible farming practices, with no added growth hormones or antibiotics, but it is not certified organic.

Free-run eggs come from hens that are not kept in cages and can move freely inside an open-concept barn, with access to nests and perches.

Free-range hens have the same indoor freedoms, with the added benefit of access to the outdoors when weather permits.

Les Fermes Valens organic eggs are 100% free-range, which means our hens have access to the outdoors.

A 100% grass-fed animal is raised on grass, pasture, and hay throughout its life, without being finished on grain. The mother also follows a forage-based diet.

Our products are sold frozen. They are packed fresh and vacuum-sealed before freezing. Some products, such as fresh charcuterie and sausages, are sold fresh.

Well-sealed and frozen meat can last up to a year in your freezer without any problems.

Once thawed, meat should remain refrigerated and be handled with care. Since storage time can vary depending on the product and handling conditions, we recommend using it as soon as possible after thawing.

Once you have placed your order online, please allow 1–2 business days for us to confirm your delivery date.

Please note: Our office is open Monday to Friday, and delivery confirmations are processed during regular business days and hours only. Orders placed on weekends or holidays will be reviewed on the next business day.

If you have any questions about your order, please feel free to contact us.

Deliveries are made from Tuesday to Friday, depending on your region. Your delivery day will vary based on your location and our weekly route schedule.

Deliveries are made between 7:00 a.m. and 5:00 p.m. In case of emergency with the driver or bad weather conditions, you will be contacted.

If for any reason you have to leave your home, please contact us as soon as possible to arrange a new drop-off point or delivery date.

For any questions regarding returns, refunds, or credits, please contact us directly at 450-264-4061. You can also refer to our refund policy for more information.

We accept credit cards and Interac e-Transfers.

How payment works:

1. Place your order online. No payment is required at checkout.
2. 48 hours before delivery, we will contact you to:
   • collect your credit card information, or
   • provide the details needed to complete an Interac e-Transfer.
3. The day before delivery, we will confirm the final amount of your order by text message.

Please note: The prices shown on our website are based on average product weights. Because the actual weight of your items may vary slightly, the final total will be confirmed before delivery.

If you have any questions about payment, please don't hesitate to contact us.