Refund Policy

Refund & Product Inspection Policy

At Les Fermes Valens, we take great pride in the quality and safety of our products. Every order is carefully prepared, inspected, and transported under strict temperature-controlled conditions.

To ensure your complete satisfaction, we kindly ask that all orders be inspected upon delivery before they are accepted. Please verify that your products are in good condition and that your order is complete.

If you are not satisfied with a product for any reason upon delivery, please return it to the driver immediately. We will gladly issue a refund or credit for the returned item.

Once an order has been accepted and the driver has left, we are no longer able to accept returns or issue refunds for products based on their condition or packaging. At that point, the products are no longer under our control, and we cannot guarantee that the cold chain and food safety requirements have been maintained.

This policy allows us to uphold the highest standards of food safety and ensures fairness for all of our customers.

If you have any questions regarding your order, please don't hesitate to contact us. We are always happy to help.

Late or Missing Refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Then contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing delay before a refund is posted.

If after completing all of these steps you still have not received your refund, please contact us at info@fermesvalens.com.

Exchanges

We do not exchange products. We only apply credits or refunds, as described above.

Gifts

If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and offer it to you later, we will send a refund to the gift giver and they will know that you have returned the item.